Last update 13 Jan 2013
1) For ADSLx products they offer 12-month contracts, or monthly at a higher price. For FTTC products it is 18 months.
These are in fact minimum terms. It is possible to migrate out during the term without paying off the whole outstanding amount.
The fixed costs of doing this are any “free” router supplied in the ADSLx term, or during the first 12 months of the FTTC term, and I think probably House Move costs if you leave within 12 months of a free move.
The variable cost is a payment for each outstanding month of the term. As at 11 January 2013 this varies between £4 and £5.75 depending on the product and date of joining.
I think it is pointless paying up-front. Always take the 12-month contract, and in my opinion also the 18-month one.
All that happens if you wish to leave within the 12 months is you have to pay those if you didn’t in the first place. If you stay the 12 months the charges are cancelled from your account.
Note that they only require 10 days notice on broadband and/or Home Phone. So it isn’t really “monthly” anyway.
2) They are (commendably) one of the few ISPs to publish their traffic management details.
3) Although they do not advertise email hosting on their website, if you do not enter an email address when signing up online an email hosting account is created for you.
If you do enter your existing email address, you can still get a Plusnet one later if you wish.
Note that no webspace facilities are available to go with it.
Existing customers on legacy packages can retain any webspace/email if they regrade to a current package.
4) Always check the cashback sites listed on this page.
5) Plusnet hold a copy of the BT IP Profile, as mentioned on the Old IP Profile page.
On non-WBC connections it is as per the table on that page, on WBC-type ADSLx connections the IP Profile is approximately 88.28% of the connection speed and the Plusnet copy is rounded down to the hundred below the actual.
On FTTC connections it is normally rounded down to the first decimal place of the BT original. I.e. the second decimal place is dropped. However if connected at 40Mbps on the 40/10 product or 80Mbps on the 80/20 a slightly higher than the BT value is set.
It is available to you in the user portal once you have logged in, on this link.